Ripley.com: Our e-commerce platform includes everything from our department store plus
Mercado Ripley, our marketplace, which allows thousands of SMEs and
entrepreneurs to display and market their products through the Ripley.com
website. Today, we have more than 5,400 sellers. The Gross Merchandise Value
(GMV) reached $USD 572 million during the last twelve months.
Logistics: We have total surface area of 174,300 m2 of distribution centers across Chile and Peru. Additionally, we have an extensive logistics network that allows us to fulfill our stores and reach our customers' homes. During the last twelve months we have managed to deliver +6,1 million orders, achieving a 51% of orders delivery in less than 48 hours, thanks to the joint operation of our extensive network of physical stores and our distribution centers.
Physical stores: We have 76 stores, 45 in Chile and 32 in Peru, located in strategic locations in the most important cities of both countries, totaling a sales area of 510,000 m2. Additionally, 75% of our stores are implemented with the “Ship from store” modality, operating as mini distribution centers leveraging our logistics infrastructure on our physical store’s networks, which allows us to reduce costs and lead times.
Shopping Centers: The company has 8 shopping centers in strategic locations with a total of 509k m2 of leasable area (GLA), 3 in Chile through investments in associates with Inmobiliaria Viña del Mar (50%), plus 5 fully owned shopping centers through the subsidiary Mall Aventura S.A.
Ripley Puntos Go: Our loyalty program aims to build a long-term relationship with our customers, but specially with those who add the greatest value for Ripley, with a differentiated value proposition and pull of specific benefits obtained by accumulating points. The Ripley Puntos Go program in Chile and Peru has more than 6.5 million associated customers, with the digital channel being the main point of interaction with our customers.